Privacy Policy

Last updated: October 2026

This Privacy Policy describes how Wrenavell Ltd ("Wrenavell", "we", "us", or "our"), a company registered in the United Kingdom at 14 Finsbury Square, London EC2A 1AH, collects, uses, and protects personal data when you use the Wrenavell platform or contact our support team.

1. Data We Collect

We may collect the following categories of personal data:

  • Contact information: name, email address, and phone number provided via the contact form or support correspondence.
  • Request details: the type of request submitted and any accompanying message or description you provide.
  • Usage data: technical information such as browser type, device type, IP address, and pages visited, collected automatically when you use the platform or visit this website.
  • Communications: records of correspondence between you and the Wrenavell support team.

2. How We Use Your Data

Personal data collected by Wrenavell is used for the following purposes:

  • To process and respond to access requests, support queries, and general enquiries.
  • To manage and administer platform access and user accounts.
  • To improve the platform interface and user experience based on aggregated usage patterns.
  • To comply with applicable legal obligations.

3. Legal Basis for Processing

We process personal data on the following legal bases under applicable data protection law:

  • Contract performance: processing necessary to fulfil access requests and platform services.
  • Legitimate interests: improving platform functionality and maintaining records of communications.
  • Legal obligation: where processing is required to comply with applicable law.

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. Contact and request records are generally retained for up to three years from the date of submission.

5. Data Sharing

Wrenavell does not sell or transfer personal data to third parties for commercial purposes. We may share data with service providers who assist in operating the platform, subject to appropriate data processing agreements. We do not share personal data with government bodies or regulators unless required by law.

6. Your Rights

Under applicable data protection law, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your personal data, subject to legal retention requirements.
  • Object to or restrict certain types of processing.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at [email protected] or in writing to 14 Finsbury Square, London EC2A 1AH, United Kingdom.

7. Cookies and Tracking

This website may use essential cookies necessary for platform functionality. We do not use tracking or advertising cookies. You can manage cookie preferences through your browser settings.

8. Security

Wrenavell takes reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. However, no digital transmission or storage system can be guaranteed as completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at this URL. Material changes will be communicated to users who have an active access arrangement with the platform.

10. Contact

For any privacy-related questions or requests, contact us:

  • Email: [email protected]
  • Phone: +44 20 7946 0823
  • Post: Wrenavell Ltd, 14 Finsbury Square, London EC2A 1AH, United Kingdom